Acceptable Use Policy

1. Introduction

This Acceptable Use Policy ("AUP") governs your use of SurakshaHub's website (www.surakshahub.com), products, and services operated by Qoptervzn Infocom Pvt Ltd ("we," "us," or "our"). This policy is incorporated into and forms part of our Terms & Conditions.

By accessing or using our website and services, you agree to comply with this Acceptable Use Policy. This policy applies to all users, including visitors, registered customers, and anyone accessing our website or services from India.

This AUP is designed to protect our users, our business, and the integrity of our services. Violations of this policy may result in account suspension, termination, and/or legal action as per applicable Indian laws.

2. General Principles

When using SurakshaHub, you agree to:

• Use our services only for lawful purposes in accordance with Indian law
• Provide accurate and truthful information during registration and purchase
• Respect the rights and privacy of other users
• Comply with all applicable Indian laws, regulations, and this AUP
• Maintain the confidentiality of your account credentials
• Report any security vulnerabilities or policy violations you discover

3. Acceptable Uses

The following are examples of acceptable uses of SurakshaHub:

• Purchasing antivirus software license keys for personal or business use
• Browsing our website for product information, reviews, and cybersecurity resources
• Creating an account to manage your purchases and access product keys
• Contacting our customer support for assistance with products or orders
• Reading and sharing our blog posts and educational content
• Writing genuine product reviews based on your actual experience
• Subscribing to our newsletter for product updates and cybersecurity tips
• Using our website features as intended (shopping cart, checkout, account dashboard)

4. Prohibited Activities

The following activities are strictly prohibited when using SurakshaHub. Engaging in any of these activities may result in immediate account termination and/or legal action.

4.1 Illegal Activities

• Using our services for any purpose that violates Indian laws, including but not limited to the Information Technology Act, 2000, Indian Penal Code, 1860, and Prevention of Money Laundering Act, 2002
• Engaging in fraud, identity theft, or impersonation
• Money laundering or financing illegal activities
• Tax evasion or generating fraudulent invoices
• Violating export control laws or sanctions
• Distributing or selling counterfeit or pirated software

4.2 Security Violations

• Attempting to gain unauthorized access to our systems, servers, databases, or networks
• Launching denial-of-service (DoS) or distributed denial-of-service (DDoS) attacks
• Introducing viruses, malware, trojans, worms, ransomware, or other malicious code
• Exploiting security vulnerabilities or bugs for unauthorized access
• Intercepting or monitoring data transmissions without authorization
• Circumventing authentication, security measures, or access controls
• Reverse engineering, decompiling, or disassembling any part of our website or services

4.3 Fraudulent Activities

• Making purchases using stolen or unauthorized payment methods
• Filing fraudulent chargebacks or payment disputes
• Creating multiple accounts to abuse promotions, discounts, or referral programs
• Providing false or misleading information during registration or purchase
• Using fake or temporary email addresses to create accounts
• Claiming refunds for products that were successfully activated and used
• Reselling or distributing product keys obtained through fraudulent means

4.4 Unauthorized Resale and Distribution

• Reselling, redistributing, or sharing product keys purchased from SurakshaHub without written authorization
• Operating as an unauthorized reseller or distributor of our products
• Listing our products on third-party marketplaces without permission
• Sharing account credentials with others to allow unauthorized access to purchased products
• Purchasing products on behalf of others for resale without authorization

4.5 Website Abuse

• Using automated tools (bots, scrapers, crawlers, spiders) to access, collect, or index content from our website without written permission
• Overloading our servers with excessive requests or automated queries
• Interfering with the proper functioning of our website
• Attempting to access areas of the website you are not authorized to access
• Modifying, adapting, or creating derivative works of our website or content
• Removing or altering any copyright, trademark, or proprietary notices on our website
• Using our website in a manner that could damage, disable, or impair our services

4.6 Spam and Unsolicited Communications

• Sending unsolicited emails, messages, or communications using our platform
• Using our contact forms, review system, or other features to send spam
• Posting promotional content, advertisements, or commercial solicitations in reviews or comments
• Harvesting email addresses or contact information of other users
• Using our services to distribute spam or phishing emails

4.7 Intellectual Property Violations

• Copying, reproducing, or distributing our content (text, images, logos, designs) without written permission
• Using our trademarks, logos, or branding without authorization
• Posting content that infringes on the intellectual property rights of others
• Uploading or sharing copyrighted material without proper authorization
• Submitting reviews or content that you do not have the right to post

4.8 Harmful and Abusive Content

• Posting defamatory, obscene, offensive, or harmful content
• Harassing, threatening, or intimidating other users or our staff
• Posting content that promotes violence, discrimination, or hatred
• Submitting fake reviews, ratings, or testimonials
• Posting content that violates the privacy of others
• Impersonating SurakshaHub, our staff, or other users

4.9 Misuse of Products

• Using purchased antivirus products for purposes other than personal or business device protection
• Attempting to reverse engineer, modify, or tamper with antivirus software
• Using product keys in violation of the software vendor's End User License Agreement (EULA)
• Sharing or distributing product keys to unauthorized users
• Using our products to conduct security testing on third-party systems without authorization

5. User-Generated Content

SurakshaHub may allow users to post reviews, comments, and other content. When posting user-generated content, you agree to:

• Post only genuine, honest reviews based on your actual experience with our products
• Not post fake, misleading, or fraudulent reviews
• Not post content that is defamatory, obscene, or violates Indian law
• Not post content that infringes on the intellectual property rights of others
• Not post spam, advertisements, or promotional content in reviews
• Not post personal information of others (email addresses, phone numbers, etc.)
• Grant SurakshaHub a non-exclusive, royalty-free license to display, distribute, and use your content

We reserve the right to remove any user-generated content that violates this policy or applicable Indian law, without prior notice.

6. Account Responsibility

You are responsible for:

• All activity that occurs under your account
• Maintaining the security and confidentiality of your account credentials
• Immediately notifying us of any unauthorized use of your account
• Ensuring that your account information is accurate and up-to-date
• All purchases made through your account

We are not liable for any loss or damage arising from unauthorized use of your account. You agree to indemnify and hold us harmless from any claims arising from the use of your account.

7. Monitoring and Enforcement

We reserve the right to:

• Monitor usage of our website and services for compliance with this AUP
• Investigate suspected violations of this policy
• Take appropriate action against violations, including warnings, account suspension, or termination
• Report illegal activities to law enforcement authorities in India
• Remove or disable content that violates this policy
• Block access from IP addresses associated with abusive behavior
• Cooperate with Indian law enforcement agencies in investigations

We may take action without prior notice in cases of serious violations or when immediate action is necessary to protect our services, users, or business.

8. Consequences of Violations

Violations of this Acceptable Use Policy may result in one or more of the following consequences:

• Warning: A written warning for minor or first-time violations
• Content Removal: Removal of content that violates this policy
• Account Suspension: Temporary suspension of your account and services
• Account Termination: Permanent termination of your account and services
• Order Cancellation: Cancellation of pending orders without refund
• Legal Action: Civil or criminal proceedings under applicable Indian law
• Law Enforcement Referral: Reporting to Indian law enforcement agencies for illegal activities
• Financial Recovery: Recovery of damages, losses, and legal costs incurred due to your violation

The severity of the consequence depends on the nature and severity of the violation. We reserve the right to determine the appropriate response on a case-by-case basis.

9. Reporting Violations

If you become aware of any violation of this Acceptable Use Policy, please report it to us immediately:

When reporting a violation, please include as much detail as possible, including the nature of the violation, the date and time, and any evidence (screenshots, URLs, etc.). We will investigate all reports and take appropriate action.

10. Changes to This Policy

We reserve the right to modify this Acceptable Use Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes constitutes acceptance of the updated policy. We encourage you to review this policy periodically.

11. Relationship to Other Policies

This Acceptable Use Policy should be read in conjunction with our other policies:

• Terms & Conditions
• Privacy Policy
• Cookie Policy
• Returns & Refunds Policy
• Shipping & Delivery Policy
• Anti-Spam Policy

In case of conflict between this AUP and our Terms & Conditions, the Terms & Conditions shall prevail.

12. Governing Law

This Acceptable Use Policy is governed by and construed in accordance with the laws of India. Any disputes arising from or relating to this policy shall be subject to the exclusive jurisdiction of the courts of Bhandara, Maharashtra, India.

13. Contact Information

For questions regarding this Acceptable Use Policy, please contact us: