Digital Delivery Policy

Last Updated: 21 August 2026

This Digital Delivery Policy explains how digital software licences purchased from SurakshaHub are processed and delivered.

SurakshaHub is owned and operated by QOPTERVZN INFOCOM PRIVATE LIMITED, a company incorporated in India.

Because the products sold through SurakshaHub are digital products, no physical product, CD, DVD, printed licence card, retail box, or other physical item will be shipped unless a product page expressly states otherwise.

This Digital Delivery Policy should be read together with our Terms & Conditions, Returns & Refund Policy, Privacy Policy, and Trademark, Brand & Licence Authenticity Disclosure.

1. Products Covered by This Policy

This policy applies to digital products sold through SurakshaHub, including:

• Antivirus software licences;
• Internet security software licences;
• Total security software licences;
• Mobile security software licences;
• Fraud-protection or security software licences offered by third-party software publishers;
• Device security software licences; and
• Other legitimate software licence products specifically listed for sale on our website.

The exact licence duration, number of permitted devices, supported operating systems, geographic or regional restrictions, activation requirements, and other applicable conditions are displayed on the relevant product page wherever applicable.

SurakshaHub currently operates as a seller of digital software licences. Purchase of an antivirus or security software licence does not include any separate breach-monitoring, email-monitoring, continuous cybersecurity-monitoring, managed-security, or similar ongoing service unless such a service is expressly identified as a separate product in the future.

2. Digital-Only Delivery

Unless expressly stated otherwise on the relevant product page, all products sold through SurakshaHub are delivered electronically.

Customers should therefore expect to receive digital fulfilment rather than physical shipment.

Depending on the product and order, digital delivery may include one or more of the following:

• Software licence key or activation code;
• Licence entitlement information;
• Activation instructions;
• Publisher download or activation link;
• Order confirmation;
• GST/tax invoice, where applicable; and
• Other information reasonably required to use the purchased licence.

No shipping or courier service is required for a digital-only order.

3. Delivery Method

The primary delivery method for digital orders is the email address provided by the customer during checkout.

Licence information may also be made available through the customer's SurakshaHub account or another delivery method clearly disclosed during checkout.

Where an additional delivery channel is offered for convenience, the email address associated with the order remains an important method of communicating order and fulfilment information.

Customers should provide an email address that they can access immediately after purchase.

4. Delivery Time

SurakshaHub uses automated digital fulfilment wherever available.

For most successfully paid and automatically approved orders, the licence details are normally delivered within minutes after successful payment confirmation.

Delivery times stated on the website are estimates rather than absolute guarantees because fulfilment can occasionally be affected by circumstances such as:

• Delayed payment confirmation;
• Payment gateway processing;
• Fraud-prevention or order-verification checks;
• Incorrect customer information;
• Email delivery delays or spam filtering;
• Temporary website or infrastructure issues;
• Temporary publisher or distributor system issues;
• Product-specific fulfilment requirements; or
• Events outside our reasonable control.

Where a product has a different expected delivery period, the delivery information stated on that product page or during checkout will apply.

We do not intentionally advertise a product as immediately available where we do not reasonably expect to be able to fulfil it.

5. When Delivery Is Considered Complete

A digital order will generally be considered delivered when the relevant licence key, activation code, entitlement, or other required fulfilment information has been successfully:

• Sent to the email address provided with the order;
• Made accessible through the customer's account; or
• Delivered using another method expressly selected or communicated to the customer.

An email being moved to a Spam, Promotions, Updates, Junk, or similar folder by the customer's email provider does not necessarily mean that the order was not dispatched.

However, if a customer genuinely cannot locate or access their delivery, they may contact us so that we can verify the delivery status.

6. Payment Confirmation

Digital fulfilment normally begins only after payment has been successfully authorised or confirmed.

An order acknowledgement or order number does not necessarily mean that payment has been successfully completed or that the order has been finally accepted for fulfilment.

If a payment is:

• Declined;
• Cancelled;
• Reversed;
• Marked as unsuccessful;
• Subject to an unresolved payment dispute; or
• Not confirmed by the payment provider,

the related digital licence may not be delivered until the payment issue has been resolved.

Customers should not make repeated payments for the same order unless instructed to do so after confirming the status of the original transaction.

7. Order Verification

Certain orders may be subject to reasonable verification before delivery.

Verification may be required to:

• Confirm successful payment;
• Prevent unauthorised transactions;
• Detect potentially fraudulent orders;
• Correct materially inconsistent order information;
• Comply with applicable laws or payment-provider requirements; or
• Protect customers, SurakshaHub, software publishers, and distribution partners.

A verification review may delay automated fulfilment.

Where reasonably necessary, we may request limited additional information required to validate the transaction.

We will not require customers to provide passwords, PINs, OTPs, or other authentication credentials that should remain confidential to them.

8. Customer Responsibility for Contact Information

Customers are responsible for ensuring that the information submitted during checkout is accurate.

In particular, customers should verify their:

• Email address;
• Name;
• Billing information;
• Telephone number, where requested; and
• Other information necessary for order fulfilment.

SurakshaHub cannot guarantee automatic delivery to an email address that was entered incorrectly by the customer.

If you discover that you entered an incorrect email address, contact us as soon as possible with your order details.

We may require reasonable verification that the requester is the legitimate purchaser before changing delivery information or re-sending licence details.

9. If You Have Not Received Your Licence

If your order has been successfully paid but you have not received the licence information within the delivery period indicated for the product, please first:

1. Check your Spam or Junk folder.
2. Check Promotions, Updates, or similar filtered email folders.
3. Search your inbox for SurakshaHub.
4. Confirm that the email address entered during checkout was correct.
5. Check your SurakshaHub account, where account-based delivery is available.

If you still cannot locate the delivery, contact:

Email: support@surakshahub.com Phone: +91 7276685549

Please provide your order number and the email address used to place the order.

Do not publicly post your software licence key or activation code when contacting us.

10. Licence Authenticity

SurakshaHub sells genuine software licences sourced through legitimate commercial channels.

We source genuine software licences through authorised distribution channels.

Customers receive licence entitlements applicable to the specific product purchased and subject to the software publisher's applicable licence terms.

SurakshaHub does not knowingly sell counterfeit, pirated, cracked, modified, illegally generated, or otherwise unauthorised software licence keys.

If we discover that a licence supplied through an order is invalid due to an error attributable to our supply or fulfilment process, the matter will be handled in accordance with this policy, our Returns & Refund Policy, applicable publisher/distributor procedures, and applicable law.

11. Software Downloads

A licence key and the software itself are distinct components.

Where software must be downloaded separately, customers should use the download source identified on the product page, fulfilment email, or the relevant software publisher's official website.

Customers should avoid downloading antivirus software from unknown or unauthorised third-party websites.

Unless specifically and clearly disclosed otherwise, purchasing a licence through SurakshaHub does not mean that SurakshaHub is the developer or publisher of the underlying antivirus software.

The software remains subject to the relevant publisher's terms, licence agreement, privacy practices, technical requirements, and usage conditions.

12. Product Compatibility

Customers should review the product information before completing their purchase.

Depending on the individual product, compatibility requirements may include:

• Windows;
• macOS;
• Android;
• iOS;
• Particular operating-system versions;
• Minimum hardware requirements;
• Internet access;
• A publisher account; or
• Other requirements specified by the software publisher.

The applicable operating system and device compatibility should be determined from the product description and publisher requirements before purchase.

A licence intended for one operating system should not be assumed to function on another operating system unless compatibility is expressly stated.

13. Number of Devices and Licence Duration

The number of devices covered and the duration of the licence depend on the product purchased.

For example, a product may be identified as:

1 Device / 1 Year

or with another applicable device and licence duration.

Customers should rely on the licence duration and device entitlement specifically displayed for the product they purchase.

Purchasing a one-device licence does not entitle the customer to install or activate the product on multiple devices unless the publisher's licence terms expressly permit it.

14. Licence Validity Period

Where a licence is sold for a fixed duration, such as one year, the licence remains subject to the publisher's rules regarding when the licence period begins.

Depending on the software publisher, the period may begin:

• On activation;
• On registration;
• On first use;
• On issuance; or
• At another time specified by the publisher.

Customers should review any activation or licence-duration conditions stated on the applicable product page or by the software publisher.

15. Geographic or Regional Restrictions

Some software licences may be restricted to a particular country or geographic region.

Where a regional restriction applies, it should be stated in the relevant product information.

Customers are responsible for purchasing a licence intended for the country or region in which they plan to activate and use the product.

A licence sold specifically for use in India, for example, should not be assumed to be valid for activation in another country.

If no region is stated and regional compatibility is important to your purchase, please contact us before placing the order.

16. Activation of the Licence

After delivery, customers may need to activate or register the licence through the applicable software publisher's application or website.

Activation may require:

• Internet access;
• Installation of the software;
• Creation of or sign-in to a publisher account;
• Entry of the supplied activation key;
• Acceptance of the publisher's End User Licence Agreement (EULA); or
• Completion of another publisher-defined activation process.

The publisher's software licence terms continue to apply after activation.

SurakshaHub cannot override licence conditions imposed by the software publisher.

17. Invalid or Non-Working Licence Keys

If a licence key supplied by SurakshaHub appears to be invalid, the customer should contact us promptly and provide:

• Order number;
• Product name;
• Description of the activation error; and
• Screenshot of the error where reasonably necessary.

Customers should not include the full licence key in publicly accessible screenshots, reviews, social-media posts, or other public communications.

We may verify the licence status with the relevant distributor or publisher where necessary.

If the key is confirmed to have been invalid when supplied due to an issue attributable to our fulfilment process, we will provide an appropriate remedy in accordance with our Returns & Refund Policy and applicable law.

18. Previously Used or Activated Licence Claims

If a customer receives an activation message indicating that a licence has already been activated or is otherwise unavailable for use, the customer should contact us promptly.

We may request reasonable evidence of the activation message and may verify the status through the relevant supply channel.

Where we confirm that the customer received a licence that was unusable before the customer's legitimate activation attempt due to an issue attributable to our supply process, an appropriate replacement or other remedy will be provided in accordance with our Returns & Refund Policy and applicable law.

19. Licence Keys Are Sensitive Digital Information

Customers should treat licence keys and activation codes as confidential.

Once received, customers should not:

• Publish the key online;
• Post it in reviews;
• Share it on public forums;
• Upload screenshots displaying the complete key;
• Resell or redistribute it unless legally and contractually permitted; or
• Provide it to unauthorised persons.

SurakshaHub is not responsible for unauthorised use resulting from a customer's voluntary public disclosure or improper handling of a valid licence key, except where otherwise required by law.

20. Order Cancellation

Because licence products are digitally fulfilled, cancellation possibilities may depend on whether the licence has already been issued, disclosed, activated, registered, or otherwise consumed.

Any cancellation, replacement, or refund request will be evaluated in accordance with our Returns & Refund Policy, the nature and status of the digital product, relevant publisher/distributor conditions, and applicable consumer law.

Nothing in this Digital Delivery Policy limits any rights that cannot legally be excluded under applicable law.

21. Refunds and Replacements

Eligibility for a refund, replacement, or other remedy is governed by our Returns & Refund Policy.

Examples of circumstances that may require investigation include:

• Duplicate payment;
• Incorrect product delivered by SurakshaHub;
• Licence key confirmed invalid before legitimate customer use;
• Failure to deliver a paid order;
• Material mismatch between the product ordered and product supplied; or
• Other circumstances covered by applicable law or our Returns & Refund Policy.

Submitting a request does not automatically establish eligibility for a refund. Each request may be verified against order and fulfilment records.

Customers should review the Returns & Refund Policy before purchasing.

22. Renewals and Recurring Payments

A fixed-duration antivirus licence and a recurring subscription payment are not necessarily the same thing.

Unless the product page and checkout clearly and expressly state otherwise, purchasing a software licence from SurakshaHub does not automatically enrol the customer in recurring billing or automatic renewal by SurakshaHub.

Where a product or payment arrangement includes automatic renewal, this will be clearly disclosed before the customer completes the purchase.

Licence expiration, renewal eligibility, and publisher-side renewal options may also be subject to the applicable software publisher's terms.

23. Pricing and Additional Charges

The price shown during checkout is the price applicable to the order, subject to any clearly disclosed taxes, discounts, or adjustments.

Digital delivery does not involve physical shipping charges unless explicitly stated otherwise.

SurakshaHub will not intentionally impose undisclosed mandatory charges after a customer has completed a purchase.

Customers will have an opportunity to review the applicable purchase price before submitting payment.

24. Tax Invoice

Where applicable, customers will receive a valid tax/GST invoice for their purchase.

The invoice may be sent electronically to the customer's email address or made available through the customer's account.

Customers who require specific billing information on an invoice should ensure that accurate billing details are provided at the time of purchase.

25. Third-Party Software Publishers

Products offered through SurakshaHub may be developed by independent third-party software publishers.

References to third-party brand names, logos, product names, and trademarks are used solely to identify the products being offered.

Unless expressly stated and legally applicable, SurakshaHub does not claim to be the software developer, trademark owner, or official website of those third-party brands.

Please refer to our Trademark, Brand & Licence Authenticity Disclosure for further information.

26. Publisher Terms and End User Licence Agreements

Use of a purchased software product may require acceptance of the software publisher's End User Licence Agreement, privacy policy, account terms, or other contractual conditions.

Those agreements govern the customer's use of the publisher's software.

SurakshaHub's policies govern the retail transaction between the customer and SurakshaHub to the extent applicable.

Nothing in this policy is intended to alter intellectual-property rights or software-use restrictions imposed by the relevant copyright owner or software publisher.

27. Temporary Delivery Interruptions

Although our systems are designed for prompt digital fulfilment, temporary interruptions may occur because of circumstances outside our reasonable control, including:

• Internet outages;
• Email-provider interruptions;
• Payment gateway outages;
• Hosting or infrastructure failures;
• Publisher or distributor system outages;
• Cybersecurity incidents;
• Government or regulatory restrictions; or
• Force majeure events.

If an interruption materially affects fulfilment of a paid order, we will take reasonable steps to complete the delivery or provide any remedy required under our applicable policies and law.

28. Fraudulent, Abusive or Unlawful Orders

SurakshaHub reserves the right, subject to applicable law, to delay, reject, or cancel an order where we reasonably believe that:

• Payment is unauthorised or fraudulent;
• Payment information has been unlawfully obtained;
• The transaction violates applicable law;
• The purchase involves misuse of our systems;
• The order information is materially false or misleading; or
• Fulfilment would expose SurakshaHub, a customer, publisher, distributor, or payment provider to unlawful activity.

Any refund arising from a cancelled transaction will be handled according to the applicable payment status, our Returns & Refund Policy, and applicable law.

29. No Guarantee of Complete Cybersecurity Protection

The purchase and delivery of antivirus or security software does not guarantee that a device will never be affected by malware, fraud, hacking, data loss, cyberattacks, or other security incidents.

The functionality, protection capabilities, detection rates, features, and performance of third-party antivirus software are determined by the respective software publisher.

Product descriptions should be understood as descriptions of the functions offered by the relevant software product, not as a guarantee that every possible cyber threat can be prevented.

30. No Separate Monitoring Service Included

Unless expressly offered as a separate product in the future, the purchase of antivirus software through SurakshaHub does not include:

• Email breach monitoring;
• Personal data breach scanning;
• Dark-web monitoring by SurakshaHub;
• Continuous account monitoring;
• 24/7 human cybersecurity monitoring;
• Managed cybersecurity services; or
• Continuous surveillance of the customer's devices or accounts by SurakshaHub.

SurakshaHub's obligation under a standard antivirus licence order is to supply the digital product or licence entitlement purchased by the customer, subject to the terms described on the relevant product page.

Any security-monitoring feature built directly into a third-party antivirus product is provided by that software publisher and is governed by the publisher's own terms.

31. Product Information Takes Priority

Different software products may have different:

• Licence durations;
• Device limits;
• Operating-system requirements;
• Geographic restrictions;
• Activation processes;
• Publisher conditions;
• Renewal conditions; and
• Delivery requirements.

Where product-specific information differs from a general example contained in this policy, the specific information clearly disclosed on the applicable product page and checkout will apply to that product, subject always to applicable law.

32. Keeping Delivery Information Consistent

SurakshaHub aims to ensure that important information relating to product type, price, licence duration, supported devices, platform, region, delivery, and refund eligibility is presented clearly before purchase.

If you identify information on our website that appears inconsistent with the product you received, please contact us so that we can investigate and correct the information where appropriate.

33. Customer Service for Order and Delivery Issues

For questions regarding:

• Order status;
• Licence delivery;
• Missing delivery email;
• Incorrect product received;
• Billing or invoice issues; or
• Licence-key or activation-code validity,

please contact:

SurakshaHub Owned and operated by QOPTERVZN INFOCOM PRIVATE LIMITED

Email: support@surakshahub.com Phone: +91 7276685549 Business Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST

Registered Office: Plot No. 19, At - Khokarla, Balaji Nagar Behind Bhaiyaji Nagar, Bhupali Duplex, Bhandara, Maharashtra, India - 441904

CIN: U72900MH2019PTC320608 GSTIN: 27AAACQ5905B1ZS

34. Grievance Redressal

If a customer has an unresolved complaint concerning an order or digital delivery, the matter may be escalated through our grievance process.

Grievance Officer: Mr. D. Alok Designation: Compliance Manager Email: support@surakshahub.com Address: QOPTERVZN INFOCOM PRIVATE LIMITED, Plot No. 19, At - Khokarla, Balaji Nagar Behind Bhaiyaji Nagar, Bhupali Duplex, Bhandara, Maharashtra, India - 441904

Customers should include their order number and sufficient information to identify the transaction.

35. Changes to This Policy

SurakshaHub may update this Digital Delivery Policy from time to time to reflect changes in:

• Our fulfilment processes;
• Products;
• Payment methods;
• Legal or regulatory requirements; or
• Ecommerce and platform requirements.

The latest version will be published on this website with the applicable Last Updated date.

Changes will not retrospectively remove rights that a customer has under applicable law.

36. Contact Us

For questions regarding this Digital Delivery Policy or a digital order, contact:

SurakshaHub QOPTERVZN INFOCOM PRIVATE LIMITED

Email: support@surakshahub.com Phone: +91 7276685549

Registered Office: Plot No. 19, At - Khokarla, Balaji Nagar Behind Bhaiyaji Nagar, Bhupali Duplex, Bhandara, Maharashtra, India - 441904

© 2026 SurakshaHub / QOPTERVZN INFOCOM PRIVATE LIMITED. All rights reserved.