Returns & Refund Policy

Last Updated: 21 August 2026

This Returns & Refund Policy explains how cancellations, replacements, returns and refunds are handled for purchases made through SurakshaHub.

SurakshaHub is owned and operated by QOPTERVZN INFOCOM PRIVATE LIMITED, India.

We sell digital antivirus, internet-security and related cybersecurity software licences. We source genuine software licences through authorised distribution channels.

Because the products sold through SurakshaHub are digitally delivered licence keys or activation codes rather than physical goods, different return conditions apply compared with products that can be physically returned.

We aim to make these conditions clear before purchase so that customers can make an informed purchasing decision.

1. Scope of This Policy

This policy applies to digital software licences purchased directly from SurakshaHub.

Products available on SurakshaHub may include:

• antivirus software licences;
• internet-security software licences;
• total-security software licences; and
• other security software licences clearly identified on the relevant product page.

Unless expressly stated on a product page, SurakshaHub does not sell:

• remote computer repair services;
• remote technical-support subscriptions;
• managed cybersecurity services;
• breach scanning services;
• continuous security monitoring services;
• identity monitoring services; or
• data-leak notification services.

Your purchase is for the software licence described on the product page and order confirmation.

2. Digital Products — No Physical Shipment

Products covered by this policy are digital products.

After successful payment and any necessary order verification, the software licence or activation information is delivered electronically, normally to the email address provided during checkout.

No physical CD, DVD, USB drive, product box or other physical item will be shipped unless a particular product page expressly states otherwise.

Accordingly:

Return shipping: Not applicable Return shipping fee: None Restocking fee: None Physical return address: Not applicable for digitally delivered licences

3. Delivery Time

Most successfully processed orders are delivered within minutes.

However, some orders may require additional processing because of:

• payment verification;
• fraud-prevention checks;
• incomplete transaction information;
• temporary payment-gateway delays;
• temporary fulfilment-system delays; or
• other reasonable order-verification requirements.

The delivery estimate displayed on the relevant product page or during checkout applies to the order.

If you do not receive your licence within the stated delivery timeframe, please:

1. check your Spam, Junk and Promotions folders;
2. verify that the email address used during checkout is correct; and
3. contact support@surakshahub.com with your order number.

If we are unable to fulfil a successfully paid order, the affected order will be cancelled and the amount paid for that product will be refunded.

4. Important Information Before Purchase

Before completing an order, customers should carefully review the product page.

Depending on the product, important information may include:

• product name;
• software edition;
• licence duration;
• number of supported devices;
• supported operating systems;
• licence region or activation region;
• system requirements;
• activation requirements;
• whether the licence is for a new subscription or renewal;
• delivery estimate;
• applicable limitations; and
• refund eligibility.

Please purchase a product only after confirming that it is suitable for your device and intended use.

5. Refund Request Window

For digitally delivered software licences, refund requests under this policy should normally be submitted within:

7 calendar days from delivery of the licence

The 7-day period is a refund request window, not an unconditional right to return a software licence.

Whether a refund is available depends on the circumstances described in this policy.

Any mandatory rights provided to consumers under applicable law remain unaffected.

6. Situations Eligible for Refund or Replacement

A refund or replacement may be available in the following circumstances.

6.1 Invalid Licence Key

You are eligible for assistance if the licence key supplied by SurakshaHub:

• is invalid;
• cannot be recognised by the publisher's official activation system;
• was already redeemed before being supplied to you; or
• otherwise cannot be activated because of a defect in the licence supplied.

We may request reasonable information such as:

• the activation error message;
• a screenshot showing the error;
• the product name;
• the order number; or
• other information reasonably necessary to verify the issue.

We will not ask you to provide passwords or complete payment-card information.

Where appropriate, we may provide a valid replacement licence.

If we confirm that the supplied licence is defective and we cannot provide a valid replacement within a reasonable period, a refund will be issued.

6.2 Incorrect Product Supplied by SurakshaHub

You may request a replacement or refund if SurakshaHub delivers a materially different product from the product you ordered.

Examples include receiving:

• a different antivirus product;
• the wrong software edition;
• an incorrect licence duration;
• an incorrect number of licensed devices;
• an incorrect operating-system version;
• a licence for a different activation region; or
• another materially different licence type.

Where possible, we will provide the correct product.

If we cannot fulfil the original order correctly, the affected purchase will be refunded.

6.3 Product Materially Different From Its Description

You may be eligible for a refund if the product supplied materially differs from the information presented on the SurakshaHub product page at the time you purchased it.

This may include material discrepancies relating to:

• licence duration;
• number of devices;
• supported operating system;
• activation region;
• product edition;
• licence type; or
• another significant advertised characteristic.

6.4 Product Not Delivered

If your payment was successfully completed but SurakshaHub does not deliver the purchased licence within the communicated delivery timeframe, please contact us.

We will investigate the order.

If we are unable to fulfil it, we will cancel the affected order and issue a refund.

6.5 Duplicate Payment or Duplicate Order

If you are accidentally charged more than once for the same order, the verified duplicate payment will be refunded.

If you accidentally place two identical orders, contact us immediately.

Where the additional licence has not already been redeemed, activated or otherwise consumed, we will normally cancel and refund the verified duplicate order.

6.6 Order Cancelled Before Digital Delivery

You may request cancellation if your licence has not yet been delivered or made available to you.

If we receive and process the cancellation request before digital delivery occurs, we will normally cancel the order and issue a full refund.

Because many orders are fulfilled automatically within minutes, cancellation may no longer be possible once the licence has been delivered.

7. Change-of-Mind Purchases

We want our policy regarding buyer's remorse to be clear.

Before licence delivery

If you change your mind before the licence is delivered, contact us immediately.

Where the order has not yet been fulfilled, we will normally cancel it and provide a full refund.

After licence delivery

Once a valid digital licence key has been delivered or made accessible, we normally do not accept a return or provide a refund solely because the customer changed their mind.

This is because a digital activation key can be copied, recorded, redeemed or otherwise consumed immediately after delivery and cannot be returned in the same way as a physical product.

This restriction does not affect refund eligibility where:

• the licence is invalid;
• we supplied the wrong product;
• the product was materially misdescribed;
• the transaction was duplicated;
• mandatory consumer rights apply; or
• another eligible circumstance in this policy exists.

8. Successfully Activated or Redeemed Licences

A licence that has been successfully:

• activated;
• redeemed;
• registered;
• attached to a publisher account; or
• otherwise consumed

is normally not eligible for a return or refund.

Exceptions may apply where:

• SurakshaHub supplied the wrong product;
• the supplied product was materially inconsistent with its advertised description; or
• applicable law requires otherwise.

9. Customer Purchased the Wrong Product

Customers are responsible for checking product details before placing an order.

A refund is normally not available after digital delivery if the correct product selected by the customer was supplied but the customer later discovers that they selected:

• the wrong operating system;
• the wrong product edition;
• the wrong licence duration;
• the wrong number of devices;
• the wrong activation region;
• a renewal instead of a new licence;
• a new licence instead of a renewal; or
• another incorrect product variation.

If you notice an error before licence delivery, contact us immediately and we will attempt to modify or cancel the order where possible.

10. Device and Operating-System Compatibility

The supported operating systems and other material compatibility requirements should be displayed on the relevant product page.

Please verify compatibility before purchasing.

A refund is normally not available where:

1. the compatibility information was accurately disclosed before purchase;
2. SurakshaHub supplied the correct product; and
3. the customer's device does not meet the stated requirements.

However, if our product page contained materially incorrect compatibility information, please contact us because the purchase may be eligible for refund or replacement.

11. Installation and Activation Requirements

Some software publishers require customers to:

• create or sign in to a publisher account;
• download software from the publisher's website;
• remove incompatible security software;
• use a supported operating system;
• maintain an internet connection during activation; or
• follow other publisher-specified activation procedures.

Failure to complete a publisher's clearly stated activation requirements does not by itself make an otherwise valid licence defective.

However, if the licence supplied by SurakshaHub is itself invalid or incorrect, the protections in this policy continue to apply.

12. Software Performance

Antivirus and internet-security products are developed and maintained by their respective software publishers.

The performance, malware-detection capability, features and system impact of each software product may depend on factors including:

• product version;
• publisher updates;
• operating system;
• device configuration;
• threat type; and
• other technical conditions.

SurakshaHub does not promise that any antivirus product can detect or prevent 100% of malware, cyberattacks, scams or security threats.

A refund is therefore not normally available solely because a customer expected a level of performance that was not promised on the applicable product page.

However, if SurakshaHub materially misrepresented the product or supplied a product materially different from what was advertised, the refund provisions of this policy apply.

13. Publisher Changes

Software publishers may periodically:

• modify product features;
• release updates;
• modify user interfaces;
• change system requirements;
• rename products;
• discontinue features; or
• modify their own terms.

SurakshaHub will make reasonable efforts to keep product information accurate.

If a material product characteristic advertised by SurakshaHub was incorrect at the time of your purchase, please contact us so that we can review your eligibility under this policy.

14. Promotional and Discounted Products

Products purchased during:

• sales;
• discount campaigns;
• promotional offers;
• coupon promotions; or
• other price reductions

are subject to the same refund eligibility standards set out in this policy unless different terms were clearly disclosed before purchase and are permitted by applicable law.

Where an eligible promotional purchase is refunded, the refund will normally equal the amount actually paid, rather than the product's original or reference price.

15. One-Time Purchases and Renewals

The applicable licence duration and renewal status will be disclosed on the relevant product page.

Unless expressly disclosed before purchase, SurakshaHub will not treat a one-time software licence purchase as an automatically renewing SurakshaHub subscription.

Some software publishers may separately offer optional renewal services or account features governed by their own terms.

Customers should review the relevant publisher's terms where applicable.

16. No Physical Returns

Because SurakshaHub sells digitally delivered software licences:

• there is normally no physical item to send back;
• no return label is required;
• there is no return shipping cost; and
• there is no restocking fee.

A refund request is initiated electronically as described below.

17. How to Request a Refund

To submit a refund request, contact:

Email: support@surakshahub.com

Recommended subject line:

Refund Request – Order #[Order Number]

Please include:

• order number;
• name used for the order;
• email address used for the purchase;
• product name;
• purchase date;
• reason for the request; and
• relevant activation error or screenshot, if applicable.

Please do not send:

• passwords;
• OTPs;
• complete debit or credit card numbers;
• banking passwords; or
• other unnecessary sensitive information.

18. Refund Review Process

After receiving a refund request, we may verify:

• the order;
• payment status;
• delivery status;
• licence supplied;
• activation status, where reasonably verifiable;
• error information submitted by the customer; and
• other information reasonably necessary to determine eligibility.

Depending on the circumstances, we may:

• resend the licence information;
• provide the correct product;
• replace an invalid licence;
• approve a full refund;
• approve an appropriate partial refund where only part of an order is affected; or
• explain why the request does not qualify under this policy.

Refund requests will be assessed reasonably and in accordance with this policy and applicable law.

19. Refund Method

Approved refunds will normally be returned to the original payment method used for the purchase.

For example, a payment made using:

• UPI;
• credit card;
• debit card;
• net banking; or
• another supported payment method

will normally be refunded through the applicable original payment channel.

We generally cannot redirect a refund to an unrelated bank account or another person's payment method.

20. Refund Processing Time

Once a refund is approved, SurakshaHub will normally initiate the refund within 5–7 business days.

After we initiate the refund, your bank, card issuer, UPI provider, wallet provider or payment processor may require additional time to credit the funds to your account.

The final banking processing time is controlled by the relevant financial institution or payment provider.

21. Refund Amount

Where a full refund is approved, the refund will normally include the amount actually paid for the affected product, including applicable taxes charged as part of that purchase.

SurakshaHub does not impose:

• return shipping fees;
• restocking fees; or
• physical-return processing fees

for digitally delivered software licences.

Where only part of an order is eligible, an appropriate partial refund may be issued for the affected item.

22. Effect of a Refund on the Licence

If a refund is issued for a software licence, the customer must stop using the refunded licence.

Where technically available, the licence may be cancelled, deactivated or otherwise made unavailable after the refund.

A refunded licence must not subsequently be:

• activated;
• used;
• transferred;
• resold; or
• distributed to another person.

23. Payment Disputes and Chargebacks

If you believe a payment was:

• duplicated;
• unauthorised;
• incorrectly processed; or
• connected with a product that was not delivered as described,

please contact support@surakshahub.com so we can investigate.

Nothing in this policy prevents a customer from exercising legitimate rights available through:

• their bank;
• card issuer;
• payment provider;
• consumer authority; or
• applicable law.

We encourage customers to contact us first where practical because many order or activation issues can be resolved quickly.

24. Fraudulent or Abusive Refund Requests

SurakshaHub may decline a refund request where there is reasonable evidence of fraud or abuse, including attempts to obtain refunds for:

• licences not purchased from SurakshaHub;
• fabricated transactions;
• altered or falsified evidence; or
• transactions already refunded.

This provision will not be used to deny a legitimate refund request or a consumer right provided by applicable law.

25. Our Role as a Software Licence Retailer

SurakshaHub sells licences for software developed by third-party software publishers.

We source genuine software licences through authorised distribution channels.

Product names, trademarks and logos belong to their respective owners and are used to identify the software products being offered.

Unless expressly and accurately stated, SurakshaHub does not claim to be:

• the software publisher;
• the owner of a third-party antivirus brand;
• endorsed by the software publisher;
• an official representative of the publisher; or
• an authorised reseller or certified partner of a particular publisher.

Any specific partnership, reseller or certification claim will be made only where it is accurate and verifiable.

26. Customer Support Related to Your Order

SurakshaHub provides customer service relating to purchases made through our website, including:

• order enquiries;
• payment enquiries;
• licence-delivery issues;
• incorrect licence issues;
• invalid licence issues;
• cancellation requests; and
• refund requests.

This customer service should not be interpreted as a separate remote technical-support or managed cybersecurity service.

27. Consumer Rights

This policy is intended to clearly explain SurakshaHub's commercial refund rules.

Nothing in this policy is intended to exclude, restrict or override rights that cannot legally be excluded under applicable consumer-protection law.

Where applicable mandatory law provides a customer with greater rights than this policy, those mandatory legal rights will prevail.

For customers in India, applicable consumer-protection legislation may include the Consumer Protection Act, 2019 and applicable rules made under that Act, including relevant e-commerce requirements.

28. Policy Consistency

The refund conditions displayed on:

• SurakshaHub product pages;
• checkout pages;
• order communications;
• this Returns & Refund Policy; and
• applicable advertising or merchant-platform listings

should be interpreted consistently.

If you notice conflicting refund information on our website, please contact us so that we can review and correct it.

29. Changes to This Policy

We may update this Returns & Refund Policy from time to time to reflect changes in:

• products;
• payment methods;
• fulfilment processes;
• legal requirements; or
• business operations.

The latest version will be published on this page together with the updated Last Updated date.

Changes will not be applied in a manner that unlawfully removes mandatory consumer rights relating to an earlier transaction.

30. Contact Information

For order, cancellation, replacement or refund enquiries:

SurakshaHub Owned and operated by QOPTERVZN INFOCOM PRIVATE LIMITED

Registered Office: Plot No 19, At - Khokarla, Balaji Nagar Behind Bhaiyaji Nagar, Bhupali Duplex, Bhandara, Maharashtra, India - 441904

Customer Service Email: support@surakshahub.com

Phone: +91 7276685549

Business Hours: Monday to Saturday 10:00 AM to 6:00 PM IST