Privacy Policy

Last Updated: 21 August 2026

SurakshaHub (“SurakshaHub”, “we”, “us”, or “our”) respects the privacy of its customers and website visitors and is committed to handling personal information in a lawful, transparent, and responsible manner.

This Privacy Policy explains what information we collect, why we collect it, how we use it, when it may be shared with third parties, how long it may be retained, and what choices may be available to you.

This Privacy Policy applies when you:

Visit the SurakshaHub website;
Browse our products;
Create or use a customer account, where available;
Add products to your cart;
Place an order;
Purchase an antivirus or security-software licence;
Make a payment;
Contact us regarding an order;
Request an eligible cancellation or refund;
Subscribe to marketing communications; or
Otherwise interact with SurakshaHub.

1. About SurakshaHub

SurakshaHub is an India-focused online retailer of antivirus and security-software licences.

We source genuine software licences through authorised distribution channels and make eligible digital software licences available for purchase through our website.

Depending on the product purchased, customers may receive:

A digital licence key;
Activation information;
Licence-duration information;
Device or user entitlement information;
Product download instructions;
A link to the relevant software publisher's official website;
An invoice; and
Other information reasonably necessary to use the purchased product.

Unless expressly stated otherwise, SurakshaHub is an independent retailer and is not the developer, manufacturer, or owner of third-party antivirus software sold on our website.

All trademarks, logos, product names, company names, and software brands belong to their respective owners.

2. Business Operator

SurakshaHub is owned and operated by:

QOPTERVZN INFOCOM PRIVATE LIMITED

CIN: U72900MH2019PTC320608 GSTIN: 27AAACQ5905B1ZS

Registered Office: Plot No 19, At - Khokarla, Balaji Nagar Behind Bhaiyaji Nagar, Bhupali Duplex, Bhandara, Maharashtra, India - 441904

Customer Support Email: support@surakshahub.com Customer Support Phone: +91 7276685549

3. India-Only Service

SurakshaHub currently offers its products primarily to customers located in India.

Our pricing, payment methods, tax treatment, product availability, licence eligibility, and commercial terms are intended for the Indian market.

We do not currently market SurakshaHub as a service intended for residents of the European Economic Area, United Kingdom, or other foreign jurisdictions.

Orders that do not meet our geographic, payment, licence-region, or fulfilment requirements may be declined or cancelled.

4. Personal Information We May Collect

The information collected depends on how you interact with SurakshaHub.

We aim to collect only information that is reasonably necessary for operating our store, fulfilling orders, communicating with customers, maintaining records, preventing fraud, improving our website, measuring advertising performance, and complying with applicable law.

Information may include:

Identity Information

Such as:

Name;
Business name, where applicable; and
Other information voluntarily provided for an invoice or order.

Contact Information

Such as:

Email address;
Mobile number; and
Billing or correspondence address, where required.

Order Information

Such as:

Order number;
Product purchased;
Licence duration;
Number of devices or users;
Product edition;
Amount paid;
Taxes;
Discounts;
Purchase date;
Licence-delivery status;
Refund status; and
Other information connected with an order.

Account Information

If customer accounts are available, we may process:

Account identifier;
Email address;
Account preferences;
Order history; and
Authentication-related information.

Authentication credentials are processed through the authentication infrastructure used by SurakshaHub. SurakshaHub personnel do not have access to users' plaintext passwords.

Communication Information

If you contact us, we may retain:

Your name;
Contact details;
Order number;
Message contents;
Attachments voluntarily provided by you; and
Our communications with you.

Tax and Invoice Information

Where applicable, we may process:

Billing name;
Billing address;
GSTIN;
Business name;
Tax information; and
Invoice records.

5. Information We Do Not Ask Customers to Provide

SurakshaHub does not require customers to disclose sensitive authentication credentials for ordinary purchases or customer-service enquiries.

You should never send us:

UPI PINs;
Internet-banking passwords;
Debit or credit card PINs;
One-Time Passwords (OTPs);
CVV numbers through email or messaging;
Email-account passwords;
Antivirus-account passwords;
Windows or device login passwords; or
Other secret authentication credentials.

SurakshaHub representatives should not require such information to process an ordinary order, refund, invoice, or licence-delivery enquiry.

6. Payment Information

Payments may be processed by independent third-party payment gateways, banks, card networks, UPI providers, wallets, or payment-service providers.

Depending on the payment method selected, those providers may directly collect information such as:

Card details;
Bank information;
UPI information;
Billing information;
Payment authentication information; and
Other information required to complete the payment.

Sensitive payment credentials are normally transmitted directly to the payment provider rather than being stored by SurakshaHub.

SurakshaHub does not intentionally store complete debit or credit card numbers, CVV numbers, UPI PINs, banking passwords, or payment OTPs on its servers.

We may receive limited transaction information from payment providers, including:

Transaction ID;
Payment status;
Amount;
Payment method category;
Date and time;
Refund status;
Payment-provider reference;
Limited risk information; and
Other information required to reconcile the transaction.

We may use this information to:

Confirm payments;
Fulfil orders;
Generate invoices;
Process eligible refunds;
Investigate payment disputes;
Prevent fraud; and
Maintain accounting records.

7. Information Collected Automatically

When you visit SurakshaHub, certain technical and usage information may be collected automatically.

This may include:

IP address;
Browser type;
Browser version;
Device type;
Operating system;
Screen characteristics;
Approximate geographic region;
Language;
Referring website or advertising source;
Landing page;
Pages viewed;
Products viewed;
Shopping-cart interactions;
Checkout interactions;
Date and time of visit;
Session information;
Cookie identifiers;
Advertising or analytics identifiers;
Website errors;
Performance information; and
General website interaction information.

This information may be collected through:

Server logs;
Cookies;
Analytics tools;
Advertising tags;
Conversion-tracking technologies;
Security systems; and
Similar technologies.

8. Why We Process Personal Information

We process information only for legitimate and lawful business purposes connected with SurakshaHub.

These purposes may include:

8.1 Processing Orders

We may use your information to:

Accept an order;
Verify order information;
Confirm payment;
Process the transaction;
Generate an invoice;
Fulfil the order; and
Maintain transaction records.

9. Digital Licence Delivery

We may use your email address, order information, and relevant product details to deliver:

Licence keys;
Activation information;
Product information;
Download instructions;
Official publisher links; and
Order documentation.

Digital product delivery may be performed automatically or manually depending on the product and order-verification requirements.

10. Customer Service

We may process your information to respond to enquiries concerning:

An existing order;
Payment confirmation;
Licence delivery;
An incorrect or non-working licence;
Product purchased;
Invoice requests;
Refund eligibility;
Cancellation eligibility; and
Other purchase-related matters.

SurakshaHub sells antivirus and security-software licences.

Unless specifically stated on a product page, we do not represent ourselves as the official technical-support provider of the software publisher.

Product-specific software assistance may be available directly from the relevant software publisher according to that publisher's own terms.

11. Transactional Communications

We may contact customers for purposes directly connected with their transactions.

Such communications may include:

Order confirmations;
Payment confirmations;
Licence delivery;
Invoice delivery;
Order verification;
Refund notifications;
Cancellation notifications;
Important product information;
Fraud-prevention enquiries; and
Customer-service responses.

Transactional communications are different from promotional marketing and may be necessary to complete or administer your purchase.

12. Licence Expiry and Renewal Information

Where relevant to a purchased product, we may retain information relating to:

Purchase date;
Licence duration; and
Expected licence expiry.

We may use this information to send an informational or promotional renewal reminder where permitted.

A renewal reminder does not mean that a payment will automatically be taken.

A product will automatically renew only where automatic renewal has been clearly disclosed as part of the applicable product and checkout terms and the customer has agreed to that arrangement.

13. Marketing Communications

Where permitted, we may send promotional communications relating to:

Antivirus products;
Security-software products;
Discounts;
Sales;
Renewal offers;
New products; and
Other SurakshaHub promotions.

You may opt out of promotional email communications using the unsubscribe mechanism provided in the communication or by contacting us.

Opting out of promotional communications does not stop necessary transactional communications concerning an existing order.

14. Fraud Prevention and Website Security

We may process information where reasonably necessary to:

Prevent payment fraud;
Detect suspicious transactions;
Prevent account abuse;
Prevent misuse of promotions;
Detect automated attacks;
Prevent unauthorized access;
Protect our website;
Protect our customers;
Investigate suspected fraudulent activity; and
Maintain transaction security.

A suspicious order may be reviewed before a digital licence is delivered.

Where reasonably necessary, we may decline or cancel transactions that appear fraudulent, unauthorized, or materially inconsistent with our Terms and Conditions.

15. Cookies and Similar Technologies

SurakshaHub may use cookies and similar technologies for website functionality, security, analytics, advertising measurement, and performance.

A cookie is a small data file or identifier used by websites and online services.

Cookies used on our website may fall into the following categories.

15.1 Essential Cookies

These may be used for:

Shopping-cart functionality;
Checkout;
Login;
Authentication;
Session management;
Website security;
Fraud prevention;
Payment processing; and
Maintaining website functionality.

15.2 Analytics Technologies

Analytics technologies may help us understand:

How visitors find SurakshaHub;
Which pages are viewed;
Which products receive interest;
How visitors navigate the website;
Whether errors occur; and
How the website can be improved.

15.3 Advertising and Conversion Measurement

Advertising or measurement technologies may help us understand:

Whether an advertisement led to a website visit;
Whether a user completed a purchase;
Which advertising campaigns are effective;
General conversion activity; and
Advertising performance.

Cookies and similar technologies may be provided by SurakshaHub or independent third-party service providers.

16. Cookie Controls

Customers may control or delete cookies through the settings provided by their web browser.

Blocking certain essential cookies may prevent some parts of the website, shopping cart, checkout, authentication, or payment process from operating correctly.

Where a particular technology, advertising feature, or processing activity legally requires additional consent, SurakshaHub may implement an appropriate consent mechanism for that activity.

17. Analytics Services

We may use third-party analytics providers to understand website usage and performance.

Depending on the services configured on our website, analytics providers may receive information including:

IP address;
Browser information;
Device information;
Pages visited;
Referrer information;
Website events;
General interaction information; and
Cookie or device identifiers.

Analytics information is used to improve the operation, usability, performance, and effectiveness of SurakshaHub.

18. Advertising Services

SurakshaHub may advertise its products using platforms such as:

Google Ads;
Meta advertising services;
Microsoft Advertising; and
Other legitimate advertising platforms.

Advertising providers may process limited information relating to website visits and advertising interactions according to their respective terms and privacy policies.

This may include:

Advertising identifiers;
IP address;
Device information;
Browser information;
Page views;
Product views;
Shopping-cart events;
Checkout events;
Conversion events; and
Transaction value.

19. Conversion Tracking and Advertising Measurement

We may use advertising measurement technologies to understand whether advertising resulted in a visit, order, or other relevant interaction.

Information sent for advertising measurement may include:

Purchase event;
Order value;
Currency;
Transaction identifier;
Page or product interaction; and
Approved advertising identifiers.

Where first-party customer information is used for an advertising measurement feature, we intend to use only information obtained through our direct relationship with customers and through interfaces permitted by the applicable advertising provider.

We do not provide payment-card numbers, CVVs, UPI PINs, banking passwords, or similar financial authentication credentials to advertising platforms.

20. Enhanced Conversions and Similar Features

SurakshaHub may use advertising technologies such as enhanced conversion measurement or comparable first-party measurement features.

Where such a service is enabled, limited first-party information may be transmitted through an approved integration in a protected or transformed form, such as hashing, where supported by the advertising provider.

We use such features only for legitimate advertising measurement and according to applicable platform policies and legal requirements.

21. Remarketing

We may use advertising technologies to advertise SurakshaHub products to people who previously interacted with our website.

For example, an advertising platform may recognise that a browser previously visited a product page and may subsequently display a SurakshaHub advertisement.

We do not intentionally use sensitive personal information to create advertising audiences.

22. Customer Match and Similar Services

If SurakshaHub uses Customer Match or similar advertising features, only eligible first-party information collected through our direct relationship with customers will be used.

We do not purchase unrelated lists of personal email addresses, mobile numbers, or customer databases for uploading to advertising platforms as SurakshaHub customer audiences.

Where consent is required by applicable law or the applicable advertising platform, we will follow those requirements.

23. We Do Not Sell Customer Personal Information

SurakshaHub does not sell or rent customers' names, email addresses, telephone numbers, billing information, or order information to third parties for their independent marketing purposes.

Our business model is the retail sale of antivirus and security-software licences.

Our business is not based on collecting or selling customer personal information.

24. When Information May Be Shared

We may disclose limited information to third parties where reasonably necessary to operate SurakshaHub.

Such third parties may include:

Payment processors;
Banks and payment networks;
Website-hosting providers;
Cloud and database providers;
Email-delivery providers;
Communication providers;
Accounting providers;
Invoice-generation providers;
Fraud-prevention providers;
Security providers;
Analytics providers;
Advertising-measurement providers;
Advertising platforms;
Authorised software distributors;
Licence-fulfilment providers;
Professional advisers; and
Government or regulatory authorities where legally required.

We seek to limit information disclosed to what is reasonably necessary for the relevant purpose.

25. Authorised Distribution and Licence Fulfilment

We source genuine software licences through authorised distribution channels.

Depending on the antivirus product and fulfilment arrangement, an authorised distributor or fulfilment provider may process limited order information where required to:

Generate a licence;
Allocate a licence;
Validate eligibility;
Fulfil the order;
Prevent fraud; or
Meet product-specific requirements.

We do not provide customer information to authorised distributors for unrelated independent marketing unless separately disclosed and permitted.

26. Software Publishers

Products sold through SurakshaHub are developed by independent software publishers.

After purchasing a licence, you may need to interact directly with the publisher in order to:

Download the software;
Create a publisher account;
Sign in to an existing publisher account;
Activate the product;
Register a licence; or
Use the software.

Examples may include antivirus publishers and other cybersecurity-software companies whose products are sold through SurakshaHub.

Information submitted directly to a software publisher is governed by that publisher's own privacy policy and terms.

SurakshaHub does not control information independently collected by a software publisher through its software, website, account system, or applications.

27. Third-Party Websites

SurakshaHub may provide links to:

Official antivirus publisher websites;
Official software download pages;
Payment providers;
Documentation;
Social-media websites; and
Other external resources.

Once you leave SurakshaHub, the privacy practices of the relevant third party may apply.

The inclusion of a third-party link does not mean that SurakshaHub controls that third party's privacy practices.

28. Legal Disclosure

We may disclose personal information where reasonably necessary to:

Comply with applicable Indian law;
Respond to a lawful court order;
Respond to a legally valid request from a government authority;
Meet taxation or accounting obligations;
Investigate fraud;
Prevent unlawful activity;
Protect SurakshaHub;
Protect customers;
Enforce our agreements;
Resolve disputes; or
Establish, exercise, or defend legal claims.

Only information reasonably necessary for the relevant purpose should be disclosed.

29. Business Restructuring

If QOPTERVZN INFOCOM PRIVATE LIMITED undergoes a merger, restructuring, acquisition, financing transaction, business transfer, or sale of business assets, information associated with SurakshaHub may form part of that transaction where permitted by applicable law.

Any such information will remain subject to applicable legal obligations.

30. Data Security

SurakshaHub uses reasonable technical, administrative, and organisational measures designed to protect personal information.

Depending on the system involved, these measures may include:

HTTPS encryption;
Authentication controls;
Access restrictions;
Secure server infrastructure;
Restricted administrative access;
Logging;
Security monitoring;
Software updates;
Backup procedures;
Fraud-detection measures; and
Payment processing through established payment providers.

Pages used to collect payment-related or personal information should be served through secure HTTPS connections.

However, no internet transmission, website, database, or electronic storage system can be guaranteed to be immune from every security risk.

Therefore, SurakshaHub cannot guarantee absolute security.

31. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or for purposes permitted or required by applicable law.

Different categories of information may have different retention periods.

Orders and Invoices

Order, payment-reference, invoice, taxation, and accounting records may be retained for periods required under applicable Indian taxation, accounting, company, consumer, and other laws.

Customer Accounts

Where customer accounts are provided, account information may be retained while an account remains active and for a reasonable period thereafter for security, dispute-resolution, fraud-prevention, or legal purposes.

Customer Communications

Customer-service enquiries and complaint records may be retained for a reasonable period to maintain transaction history, investigate disputes, and improve customer service.

Marketing Preferences

We may retain information concerning your marketing preference for as long as reasonably necessary to respect your opt-out choice.

Security Logs

Security and technical logs may be retained for a reasonable period for:

Security;
Fraud prevention;
Troubleshooting;
System integrity; and
Legal compliance.

Once personal information is no longer reasonably required, we may delete, anonymise, aggregate, or securely dispose of it, subject to applicable legal and backup requirements.

32. Accuracy of Information

Customers are responsible for providing accurate information necessary to process and fulfil their orders.

Incorrect information, particularly an incorrect email address or telephone number, may prevent or delay licence delivery.

If you discover that information associated with an order is incorrect, please contact us as soon as reasonably possible.

33. Your Privacy Rights

Depending on the applicable Indian law in force at the relevant time, you may have rights relating to your personal information.

These may include rights to:

Obtain information concerning processing of your personal information;
Request correction of inaccurate information;
Request updating of incomplete information;
Request deletion or erasure where legally applicable;
Withdraw consent where processing depends on consent;
Opt out of promotional communications;
Raise a grievance; and
Exercise other rights provided under applicable law.

These rights are subject to applicable legal exceptions.

34. Requests for Correction or Deletion

You may contact SurakshaHub if you want to request correction, updating, or deletion of eligible personal information.

We may need to verify that the request relates to you before acting on it.

Verification may include:

Confirming access to the email address associated with an order;
Providing an order number; or
Providing other reasonable information sufficient to verify the request.

We will never require your UPI PIN, payment PIN, banking password, or OTP to process a normal privacy request.

35. Information We May Need to Retain

A deletion request does not necessarily require us to delete every record relating to a customer.

We may retain information where reasonably necessary or legally required for purposes including:

GST compliance;
Income-tax compliance;
Accounting;
Company records;
Prevention of fraud;
Chargeback disputes;
Consumer complaints;
Contract enforcement;
Security;
Legal proceedings; and
Compliance with government or court requirements.

Where possible and appropriate, information that is no longer required in identifiable form may be deleted or anonymised.

36. Withdrawal of Consent

Where processing specifically relies on your consent, you may withdraw that consent in accordance with applicable law.

Withdrawal of consent does not make earlier lawful processing invalid.

Certain information may continue to be processed where another lawful purpose exists, such as:

Completing an existing transaction;
Maintaining mandatory accounting records;
Complying with taxation laws;
Preventing fraud;
Resolving disputes; or
Meeting legal obligations.

37. Children's Privacy

SurakshaHub is intended to sell commercial antivirus and software products to persons capable of entering into valid transactions under Indian law.

We do not intentionally design SurakshaHub as a service directed primarily at children.

Where Indian law requires parental or guardian consent for processing personal information relating to a child, we intend to comply with the requirements applicable at that time.

If you believe personal information concerning a child has been provided to us improperly, please contact us.

38. Automated Fraud Checks

We may use automated rules, payment-provider risk information, or security systems to detect unusual or potentially fraudulent transactions.

An order may be:

Reviewed;
Delayed for verification;
Rejected; or
Cancelled

where there is a reasonable indication of fraud, unauthorized payment, abuse, or other security risk.

Such systems are used for transaction protection and are not intended to make unrelated decisions based on sensitive personal characteristics.

39. Changes to Service Providers

The third-party providers used for:

Hosting;
Payments;
Email;
Analytics;
Advertising;
Communications;
Security; or
Licence fulfilment

may change as SurakshaHub's business or technology changes.

We may update this Privacy Policy where such changes materially affect how personal information is processed.

40. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

Changes in our business;
Changes in our website;
Changes in the products we sell;
Changes in service providers;
Changes in advertising or analytics technologies;
Changes in Indian law;
Changes in regulatory requirements; or
Changes in our privacy practices.

The latest version will be published on SurakshaHub with an updated Last Updated date.

Material changes may be communicated through appropriate additional means where required by applicable law.

41. Applicable Indian Laws

SurakshaHub is operated from India and this Privacy Policy is intended to be read in accordance with applicable Indian law.

Depending on the nature of the information and the legal provisions in force at the relevant time, applicable laws may include:

The Information Technology Act, 2000 and applicable rules made under it;
The Consumer Protection Act, 2019;
The Consumer Protection (E-Commerce) Rules, 2020;
The Digital Personal Data Protection Act, 2023;
The Digital Personal Data Protection Rules, 2025; and
Other applicable Indian taxation, ecommerce, consumer-protection, cybersecurity, and data-protection requirements.

Because provisions of the Digital Personal Data Protection framework have different commencement dates, references to that framework in this Privacy Policy apply to the extent the relevant provisions are in force and applicable to SurakshaHub at the relevant time.

Nothing in this Privacy Policy is intended to limit mandatory consumer or data-protection rights available under applicable Indian law.

42. Advertising Platform Compliance

Where SurakshaHub uses third-party advertising or measurement services, we intend to use them in accordance with applicable advertising-platform policies.

This includes, where applicable:

Providing transparent information about data collection;
Using customer information only for legitimate purposes;
Using first-party information obtained through our direct relationship with customers;
Using approved advertising-platform integrations;
Protecting customer information appropriately;
Disclosing relevant third-party advertising or measurement processing;
Obtaining consent where required by applicable law or applicable platform requirements; and
Providing customers with appropriate choice where required.

SurakshaHub does not intentionally collect personal information for unclear or deceptive purposes.

43. No Sale of Customer Lists

We do not sell:

Customer email lists;
Customer telephone-number lists;
Order databases;
Billing-information databases; or
Customer contact databases

to advertisers, data brokers, lead-generation businesses, or other third parties for their independent marketing purposes.

44. Product and Advertising Transparency

Personal information collected through SurakshaHub will not intentionally be used to create misleading claims about a customer or to imply knowledge of private or sensitive circumstances in advertisements.

We do not intentionally use customer names, private communications, testimonials, photographs, or other personally identifiable material in public advertising without appropriate permission.

45. Grievance Redressal

If you believe SurakshaHub has improperly handled your personal information or if you have a privacy-related complaint, you may contact our Grievance Officer.

Grievance Officer: Mr. D. Alok Designation: Compliance Manager

Email: support@surakshahub.com Phone: +91 7276685549

Address: QOPTERVZN INFOCOM PRIVATE LIMITED Plot No 19, At - Khokarla, Balaji Nagar Behind Bhaiyaji Nagar, Bhupali Duplex, Bhandara, Maharashtra, India - 441904

Privacy and consumer grievances will be reviewed and handled within the timelines required under applicable Indian law.

46. Contact Us

For privacy questions, customer-information requests, or concerns regarding this Privacy Policy, contact:

SurakshaHub Operated by QOPTERVZN INFOCOM PRIVATE LIMITED

Email: support@surakshahub.com Phone: +91 7276685549

Registered Office: Plot No 19, At - Khokarla, Balaji Nagar Behind Bhaiyaji Nagar, Bhupali Duplex, Bhandara, Maharashtra, India - 441904

Privacy Summary

In simple terms:

SurakshaHub operates as an Indian online retailer of antivirus and security-software licences.
We source genuine software licences through authorised distribution channels.
We collect information required to process and fulfil purchases.
We may collect technical website information for security, analytics, and advertising measurement.
Payments are processed using appropriate third-party payment infrastructure.
We do not intentionally store your UPI PIN, banking password, OTP, or complete card security credentials.
We may share limited information with service providers where necessary to operate the store.
We may use advertising and analytics platforms to measure and promote our products.
We do not sell or rent customer contact information for third-party marketing.
We do not provide breach scanning or breach-monitoring services.
Our business is the sale of antivirus and security-software licences.
Software publishers independently control information collected when you create an account with them, download their software, or activate their products.
Customers may contact us for privacy-related requests or grievances.
This Privacy Policy is focused on customers and business operations in India.

Privacy Policy

Last Updated: 21 August 2026

This Privacy Policy applies when you:

Visit the SurakshaHub website;
Browse our products;
Create or use a customer account, where available;
Add products to your cart;
Place an order;
Purchase an antivirus or security-software licence;
Make a payment;
Contact us regarding an order;
Request an eligible cancellation or refund;
Subscribe to marketing communications; or
Otherwise interact with SurakshaHub.

1. About SurakshaHub

SurakshaHub is an India-focused online retailer of antivirus and security-software licences.

We source genuine software licences through authorised distribution channels and make eligible digital software licences available for purchase through our website.

Depending on the product purchased, customers may receive:

A digital licence key;
Activation information;
Licence-duration information;
Device or user entitlement information;
Product download instructions;
A link to the relevant software publisher's official website;
An invoice; and
Other information reasonably necessary to use the purchased product.

Unless expressly stated otherwise, SurakshaHub is an independent retailer and is not the developer, manufacturer, or owner of third-party antivirus software sold on our website.

All trademarks, logos, product names, company names, and software brands belong to their respective owners.

2. Business Operator

SurakshaHub is owned and operated by:

QOPTERVZN INFOCOM PRIVATE LIMITED

CIN: U72900MH2019PTC320608 GSTIN: 27AAACQ5905B1ZS

Registered Office: Plot No 19, At - Khokarla, Balaji Nagar Behind Bhaiyaji Nagar, Bhupali Duplex, Bhandara, Maharashtra, India - 441904

Customer Support Email: support@surakshahub.com Customer Support Phone: +91 7276685549

3. India-Only Service

SurakshaHub currently offers its products primarily to customers located in India.

Our pricing, payment methods, tax treatment, product availability, licence eligibility, and commercial terms are intended for the Indian market.

We do not currently market SurakshaHub as a service intended for residents of the European Economic Area, United Kingdom, or other foreign jurisdictions.

Orders that do not meet our geographic, payment, licence-region, or fulfilment requirements may be declined or cancelled.

4. Personal Information We May Collect

The information collected depends on how you interact with SurakshaHub.

Information may include:

Identity Information

Such as:

Name;
Business name, where applicable; and
Other information voluntarily provided for an invoice or order.

Contact Information

Such as:

Email address;
Mobile number; and
Billing or correspondence address, where required.

Order Information

Such as:

Order number;
Product purchased;
Licence duration;
Number of devices or users;
Product edition;
Amount paid;
Taxes;
Discounts;
Purchase date;
Licence-delivery status;
Refund status; and
Other information connected with an order.

Account Information

If customer accounts are available, we may process:

Account identifier;
Email address;
Account preferences;
Order history; and
Authentication-related information.

Authentication credentials are processed through the authentication infrastructure used by SurakshaHub. SurakshaHub personnel do not have access to users' plaintext passwords.

Communication Information

If you contact us, we may retain:

Your name;
Contact details;
Order number;
Message contents;
Attachments voluntarily provided by you; and
Our communications with you.

Tax and Invoice Information

Where applicable, we may process:

Billing name;
Billing address;
GSTIN;
Business name;
Tax information; and
Invoice records.

5. Information We Do Not Ask Customers to Provide

SurakshaHub does not require customers to disclose sensitive authentication credentials for ordinary purchases or customer-service enquiries.

You should never send us:

UPI PINs;
Internet-banking passwords;
Debit or credit card PINs;
One-Time Passwords (OTPs);
CVV numbers through email or messaging;
Email-account passwords;
Antivirus-account passwords;
Windows or device login passwords; or
Other secret authentication credentials.

SurakshaHub representatives should not require such information to process an ordinary order, refund, invoice, or licence-delivery enquiry.

6. Payment Information

Payments may be processed by independent third-party payment gateways, banks, card networks, UPI providers, wallets, or payment-service providers.

Depending on the payment method selected, those providers may directly collect information such as:

Card details;
Bank information;
UPI information;
Billing information;
Payment authentication information; and
Other information required to complete the payment.

Sensitive payment credentials are normally transmitted directly to the payment provider rather than being stored by SurakshaHub.

SurakshaHub does not intentionally store complete debit or credit card numbers, CVV numbers, UPI PINs, banking passwords, or payment OTPs on its servers.

We may receive limited transaction information from payment providers, including:

Transaction ID;
Payment status;
Amount;
Payment method category;
Date and time;
Refund status;
Payment-provider reference;
Limited risk information; and
Other information required to reconcile the transaction.

We may use this information to:

Confirm payments;
Fulfil orders;
Generate invoices;
Process eligible refunds;
Investigate payment disputes;
Prevent fraud; and
Maintain accounting records.

7. Information Collected Automatically

When you visit SurakshaHub, certain technical and usage information may be collected automatically.

This may include:

IP address;
Browser type;
Browser version;
Device type;
Operating system;
Screen characteristics;
Approximate geographic region;
Language;
Referring website or advertising source;
Landing page;
Pages viewed;
Products viewed;
Shopping-cart interactions;
Checkout interactions;
Date and time of visit;
Session information;
Cookie identifiers;
Advertising or analytics identifiers;
Website errors;
Performance information; and
General website interaction information.

This information may be collected through:

Server logs;
Cookies;
Analytics tools;
Advertising tags;
Conversion-tracking technologies;
Security systems; and
Similar technologies.

8. Why We Process Personal Information

We process information only for legitimate and lawful business purposes connected with SurakshaHub.

These purposes may include:

8.1 Processing Orders

We may use your information to:

Accept an order;
Verify order information;
Confirm payment;
Process the transaction;
Generate an invoice;
Fulfil the order; and
Maintain transaction records.

9. Digital Licence Delivery

We may use your email address, order information, and relevant product details to deliver:

Licence keys;
Activation information;
Product information;
Download instructions;
Official publisher links; and
Order documentation.

Digital product delivery may be performed automatically or manually depending on the product and order-verification requirements.

10. Customer Service

We may process your information to respond to enquiries concerning:

An existing order;
Payment confirmation;
Licence delivery;
An incorrect or non-working licence;
Product purchased;
Invoice requests;
Refund eligibility;
Cancellation eligibility; and
Other purchase-related matters.

SurakshaHub sells antivirus and security-software licences.

Unless specifically stated on a product page, we do not represent ourselves as the official technical-support provider of the software publisher.

Product-specific software assistance may be available directly from the relevant software publisher according to that publisher's own terms.

11. Transactional Communications

We may contact customers for purposes directly connected with their transactions.

Such communications may include:

Order confirmations;
Payment confirmations;
Licence delivery;
Invoice delivery;
Order verification;
Refund notifications;
Cancellation notifications;
Important product information;
Fraud-prevention enquiries; and
Customer-service responses.

Transactional communications are different from promotional marketing and may be necessary to complete or administer your purchase.

12. Licence Expiry and Renewal Information

Where relevant to a purchased product, we may retain information relating to:

Purchase date;
Licence duration; and
Expected licence expiry.

We may use this information to send an informational or promotional renewal reminder where permitted.

A renewal reminder does not mean that a payment will automatically be taken.

A product will automatically renew only where automatic renewal has been clearly disclosed as part of the applicable product and checkout terms and the customer has agreed to that arrangement.

13. Marketing Communications

Where permitted, we may send promotional communications relating to:

Antivirus products;
Security-software products;
Discounts;
Sales;
Renewal offers;
New products; and
Other SurakshaHub promotions.

You may opt out of promotional email communications using the unsubscribe mechanism provided in the communication or by contacting us.

Opting out of promotional communications does not stop necessary transactional communications concerning an existing order.

14. Fraud Prevention and Website Security

We may process information where reasonably necessary to:

Prevent payment fraud;
Detect suspicious transactions;
Prevent account abuse;
Prevent misuse of promotions;
Detect automated attacks;
Prevent unauthorized access;
Protect our website;
Protect our customers;
Investigate suspected fraudulent activity; and
Maintain transaction security.

A suspicious order may be reviewed before a digital licence is delivered.

Where reasonably necessary, we may decline or cancel transactions that appear fraudulent, unauthorized, or materially inconsistent with our Terms and Conditions.

15. Cookies and Similar Technologies

SurakshaHub may use cookies and similar technologies for website functionality, security, analytics, advertising measurement, and performance.

A cookie is a small data file or identifier used by websites and online services.

Cookies used on our website may fall into the following categories.

15.1 Essential Cookies

These may be used for:

Shopping-cart functionality;
Checkout;
Login;
Authentication;
Session management;
Website security;
Fraud prevention;
Payment processing; and
Maintaining website functionality.

15.2 Analytics Technologies

Analytics technologies may help us understand:

How visitors find SurakshaHub;
Which pages are viewed;
Which products receive interest;
How visitors navigate the website;
Whether errors occur; and
How the website can be improved.

15.3 Advertising and Conversion Measurement

Advertising or measurement technologies may help us understand:

Whether an advertisement led to a website visit;
Whether a user completed a purchase;
Which advertising campaigns are effective;
General conversion activity; and
Advertising performance.

Cookies and similar technologies may be provided by SurakshaHub or independent third-party service providers.

16. Cookie Controls

Customers may control or delete cookies through the settings provided by their web browser.

Blocking certain essential cookies may prevent some parts of the website, shopping cart, checkout, authentication, or payment process from operating correctly.

Where a particular technology, advertising feature, or processing activity legally requires additional consent, SurakshaHub may implement an appropriate consent mechanism for that activity.

17. Analytics Services

We may use third-party analytics providers to understand website usage and performance.

Depending on the services configured on our website, analytics providers may receive information including:

IP address;
Browser information;
Device information;
Pages visited;
Referrer information;
Website events;
General interaction information; and
Cookie or device identifiers.

Analytics information is used to improve the operation, usability, performance, and effectiveness of SurakshaHub.

18. Advertising Services

SurakshaHub may advertise its products using platforms such as:

Google Ads;
Meta advertising services;
Microsoft Advertising; and
Other legitimate advertising platforms.

Advertising providers may process limited information relating to website visits and advertising interactions according to their respective terms and privacy policies.

This may include:

Advertising identifiers;
IP address;
Device information;
Browser information;
Page views;
Product views;
Shopping-cart events;
Checkout events;
Conversion events; and
Transaction value.

19. Conversion Tracking and Advertising Measurement

We may use advertising measurement technologies to understand whether advertising resulted in a visit, order, or other relevant interaction.

Information sent for advertising measurement may include:

Purchase event;
Order value;
Currency;
Transaction identifier;
Page or product interaction; and
Approved advertising identifiers.

We do not provide payment-card numbers, CVVs, UPI PINs, banking passwords, or similar financial authentication credentials to advertising platforms.

20. Enhanced Conversions and Similar Features

SurakshaHub may use advertising technologies such as enhanced conversion measurement or comparable first-party measurement features.

We use such features only for legitimate advertising measurement and according to applicable platform policies and legal requirements.

21. Remarketing

We may use advertising technologies to advertise SurakshaHub products to people who previously interacted with our website.

For example, an advertising platform may recognise that a browser previously visited a product page and may subsequently display a SurakshaHub advertisement.

We do not intentionally use sensitive personal information to create advertising audiences.

22. Customer Match and Similar Services

If SurakshaHub uses Customer Match or similar advertising features, only eligible first-party information collected through our direct relationship with customers will be used.

We do not purchase unrelated lists of personal email addresses, mobile numbers, or customer databases for uploading to advertising platforms as SurakshaHub customer audiences.

Where consent is required by applicable law or the applicable advertising platform, we will follow those requirements.

23. We Do Not Sell Customer Personal Information

SurakshaHub does not sell or rent customers' names, email addresses, telephone numbers, billing information, or order information to third parties for their independent marketing purposes.

Our business model is the retail sale of antivirus and security-software licences.

Our business is not based on collecting or selling customer personal information.

24. When Information May Be Shared

We may disclose limited information to third parties where reasonably necessary to operate SurakshaHub.

Such third parties may include:

Payment processors;
Banks and payment networks;
Website-hosting providers;
Cloud and database providers;
Email-delivery providers;
Communication providers;
Accounting providers;
Invoice-generation providers;
Fraud-prevention providers;
Security providers;
Analytics providers;
Advertising-measurement providers;
Advertising platforms;
Authorised software distributors;
Licence-fulfilment providers;
Professional advisers; and
Government or regulatory authorities where legally required.

We seek to limit information disclosed to what is reasonably necessary for the relevant purpose.

25. Authorised Distribution and Licence Fulfilment

We source genuine software licences through authorised distribution channels.

Depending on the antivirus product and fulfilment arrangement, an authorised distributor or fulfilment provider may process limited order information where required to:

Generate a licence;
Allocate a licence;
Validate eligibility;
Fulfil the order;
Prevent fraud; or
Meet product-specific requirements.

We do not provide customer information to authorised distributors for unrelated independent marketing unless separately disclosed and permitted.

26. Software Publishers

Products sold through SurakshaHub are developed by independent software publishers.

After purchasing a licence, you may need to interact directly with the publisher in order to:

Download the software;
Create a publisher account;
Sign in to an existing publisher account;
Activate the product;
Register a licence; or
Use the software.

Examples may include antivirus publishers and other cybersecurity-software companies whose products are sold through SurakshaHub.

Information submitted directly to a software publisher is governed by that publisher's own privacy policy and terms.

SurakshaHub does not control information independently collected by a software publisher through its software, website, account system, or applications.

27. Third-Party Websites

SurakshaHub may provide links to:

Official antivirus publisher websites;
Official software download pages;
Payment providers;
Documentation;
Social-media websites; and
Other external resources.

Once you leave SurakshaHub, the privacy practices of the relevant third party may apply.

The inclusion of a third-party link does not mean that SurakshaHub controls that third party's privacy practices.

28. Legal Disclosure

We may disclose personal information where reasonably necessary to:

Comply with applicable Indian law;
Respond to a lawful court order;
Respond to a legally valid request from a government authority;
Meet taxation or accounting obligations;
Investigate fraud;
Prevent unlawful activity;
Protect SurakshaHub;
Protect customers;
Enforce our agreements;
Resolve disputes; or
Establish, exercise, or defend legal claims.

Only information reasonably necessary for the relevant purpose should be disclosed.

29. Business Restructuring

Any such information will remain subject to applicable legal obligations.

30. Data Security

SurakshaHub uses reasonable technical, administrative, and organisational measures designed to protect personal information.

Depending on the system involved, these measures may include:

HTTPS encryption;
Authentication controls;
Access restrictions;
Secure server infrastructure;
Restricted administrative access;
Logging;
Security monitoring;
Software updates;
Backup procedures;
Fraud-detection measures; and
Payment processing through established payment providers.

Pages used to collect payment-related or personal information should be served through secure HTTPS connections.

However, no internet transmission, website, database, or electronic storage system can be guaranteed to be immune from every security risk.

Therefore, SurakshaHub cannot guarantee absolute security.

31. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or for purposes permitted or required by applicable law.

Different categories of information may have different retention periods.

Orders and Invoices

Order, payment-reference, invoice, taxation, and accounting records may be retained for periods required under applicable Indian taxation, accounting, company, consumer, and other laws.

Customer Accounts

Customer Communications

Customer-service enquiries and complaint records may be retained for a reasonable period to maintain transaction history, investigate disputes, and improve customer service.

Marketing Preferences

We may retain information concerning your marketing preference for as long as reasonably necessary to respect your opt-out choice.

Security Logs

Security and technical logs may be retained for a reasonable period for:

Security;
Fraud prevention;
Troubleshooting;
System integrity; and
Legal compliance.

Once personal information is no longer reasonably required, we may delete, anonymise, aggregate, or securely dispose of it, subject to applicable legal and backup requirements.

32. Accuracy of Information

Customers are responsible for providing accurate information necessary to process and fulfil their orders.

Incorrect information, particularly an incorrect email address or telephone number, may prevent or delay licence delivery.

If you discover that information associated with an order is incorrect, please contact us as soon as reasonably possible.

33. Your Privacy Rights

Depending on the applicable Indian law in force at the relevant time, you may have rights relating to your personal information.

These may include rights to:

Obtain information concerning processing of your personal information;
Request correction of inaccurate information;
Request updating of incomplete information;
Request deletion or erasure where legally applicable;
Withdraw consent where processing depends on consent;
Opt out of promotional communications;
Raise a grievance; and
Exercise other rights provided under applicable law.

These rights are subject to applicable legal exceptions.

34. Requests for Correction or Deletion

You may contact SurakshaHub if you want to request correction, updating, or deletion of eligible personal information.

We may need to verify that the request relates to you before acting on it.

Verification may include:

Confirming access to the email address associated with an order;
Providing an order number; or
Providing other reasonable information sufficient to verify the request.

We will never require your UPI PIN, payment PIN, banking password, or OTP to process a normal privacy request.

35. Information We May Need to Retain

A deletion request does not necessarily require us to delete every record relating to a customer.

We may retain information where reasonably necessary or legally required for purposes including:

GST compliance;
Income-tax compliance;
Accounting;
Company records;
Prevention of fraud;
Chargeback disputes;
Consumer complaints;
Contract enforcement;
Security;
Legal proceedings; and
Compliance with government or court requirements.

Where possible and appropriate, information that is no longer required in identifiable form may be deleted or anonymised.

36. Withdrawal of Consent

Where processing specifically relies on your consent, you may withdraw that consent in accordance with applicable law.

Withdrawal of consent does not make earlier lawful processing invalid.

Certain information may continue to be processed where another lawful purpose exists, such as:

Completing an existing transaction;
Maintaining mandatory accounting records;
Complying with taxation laws;
Preventing fraud;
Resolving disputes; or
Meeting legal obligations.

37. Children's Privacy

SurakshaHub is intended to sell commercial antivirus and software products to persons capable of entering into valid transactions under Indian law.

We do not intentionally design SurakshaHub as a service directed primarily at children.

Where Indian law requires parental or guardian consent for processing personal information relating to a child, we intend to comply with the requirements applicable at that time.

If you believe personal information concerning a child has been provided to us improperly, please contact us.

38. Automated Fraud Checks

We may use automated rules, payment-provider risk information, or security systems to detect unusual or potentially fraudulent transactions.

An order may be:

Reviewed;
Delayed for verification;
Rejected; or
Cancelled

where there is a reasonable indication of fraud, unauthorized payment, abuse, or other security risk.

Such systems are used for transaction protection and are not intended to make unrelated decisions based on sensitive personal characteristics.

39. Changes to Service Providers

The third-party providers used for:

Hosting;
Payments;
Email;
Analytics;
Advertising;
Communications;
Security; or
Licence fulfilment

may change as SurakshaHub's business or technology changes.

We may update this Privacy Policy where such changes materially affect how personal information is processed.

40. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

Changes in our business;
Changes in our website;
Changes in the products we sell;
Changes in service providers;
Changes in advertising or analytics technologies;
Changes in Indian law;
Changes in regulatory requirements; or
Changes in our privacy practices.

The latest version will be published on SurakshaHub with an updated Last Updated date.

Material changes may be communicated through appropriate additional means where required by applicable law.

41. Applicable Indian Laws

SurakshaHub is operated from India and this Privacy Policy is intended to be read in accordance with applicable Indian law.

Depending on the nature of the information and the legal provisions in force at the relevant time, applicable laws may include:

The Information Technology Act, 2000 and applicable rules made under it;
The Consumer Protection Act, 2019;
The Consumer Protection (E-Commerce) Rules, 2020;
The Digital Personal Data Protection Act, 2023;
The Digital Personal Data Protection Rules, 2025; and
Other applicable Indian taxation, ecommerce, consumer-protection, cybersecurity, and data-protection requirements.

Nothing in this Privacy Policy is intended to limit mandatory consumer or data-protection rights available under applicable Indian law.

42. Advertising Platform Compliance

Where SurakshaHub uses third-party advertising or measurement services, we intend to use them in accordance with applicable advertising-platform policies.

This includes, where applicable:

Providing transparent information about data collection;
Using customer information only for legitimate purposes;
Using first-party information obtained through our direct relationship with customers;
Using approved advertising-platform integrations;
Protecting customer information appropriately;
Disclosing relevant third-party advertising or measurement processing;
Obtaining consent where required by applicable law or applicable platform requirements; and
Providing customers with appropriate choice where required.

SurakshaHub does not intentionally collect personal information for unclear or deceptive purposes.

43. No Sale of Customer Lists

We do not sell:

Customer email lists;
Customer telephone-number lists;
Order databases;
Billing-information databases; or
Customer contact databases

to advertisers, data brokers, lead-generation businesses, or other third parties for their independent marketing purposes.

44. Product and Advertising Transparency

We do not intentionally use customer names, private communications, testimonials, photographs, or other personally identifiable material in public advertising without appropriate permission.

45. Grievance Redressal

If you believe SurakshaHub has improperly handled your personal information or if you have a privacy-related complaint, you may contact our Grievance Officer.

Grievance Officer: Mr. D. Alok Designation: Compliance Manager

Email: support@surakshahub.com Phone: +91 7276685549

Address: QOPTERVZN INFOCOM PRIVATE LIMITED Plot No 19, At - Khokarla, Balaji Nagar Behind Bhaiyaji Nagar, Bhupali Duplex, Bhandara, Maharashtra, India - 441904

Privacy and consumer grievances will be reviewed and handled within the timelines required under applicable Indian law.

46. Contact Us

For privacy questions, customer-information requests, or concerns regarding this Privacy Policy, contact:

SurakshaHub Operated by QOPTERVZN INFOCOM PRIVATE LIMITED

Email: support@surakshahub.com Phone: +91 7276685549

Registered Office: Plot No 19, At - Khokarla, Balaji Nagar Behind Bhaiyaji Nagar, Bhupali Duplex, Bhandara, Maharashtra, India - 441904

Privacy Summary

In simple terms:

SurakshaHub operates as an Indian online retailer of antivirus and security-software licences.
We source genuine software licences through authorised distribution channels.
We collect information required to process and fulfil purchases.
We may collect technical website information for security, analytics, and advertising measurement.
Payments are processed using appropriate third-party payment infrastructure.
We do not intentionally store your UPI PIN, banking password, OTP, or complete card security credentials.
We may share limited information with service providers where necessary to operate the store.
We may use advertising and analytics platforms to measure and promote our products.
We do not sell or rent customer contact information for third-party marketing.
We do not provide breach scanning or breach-monitoring services.
Our business is the sale of antivirus and security-software licences.
Software publishers independently control information collected when you create an account with them, download their software, or activate their products.
Customers may contact us for privacy-related requests or grievances.
This Privacy Policy is focused on customers and business operations in India.