Privacy Policy

1. Introduction

Welcome to SurakshaHub, operated by Qoptervzn Infocom Pvt Ltd ("we," "us," or "our"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products (including antivirus software keys), or use our services (including email breach scanning services).

By using SurakshaHub, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect the following personal information when you:

• Create an Account: Name, email address, phone number, password
• Make a Purchase: Billing address, payment information (processed securely through our payment processor), order history
• Use Our Email Breach Scanning Service: Email addresses submitted for scanning
• Contact Us: Name, email address, phone number, message content

2.2 Automatically Collected Information

When you access our website, we automatically collect:

• IP address and device information
• Browser type and version
• Operating system
• Pages viewed and time spent on pages
• Referring website addresses
• Click data and navigation patterns
• Cookies and similar tracking technologies (see our Cookie Policy)

2.3 Product and Service Usage Data

• Antivirus product keys purchased and activation status
• Email breach scan requests and results summary
• Service usage statistics and preferences

3. How We Use Your Information

We use collected information for the following purposes:

• Order Fulfillment: Process transactions, deliver antivirus product keys, and provide breach scanning services
• Customer Support: Respond to inquiries, provide technical assistance, and resolve issues
• Service Improvement: Analyze usage patterns to enhance our website and services
• Security: Detect and prevent fraud, unauthorized access, and other malicious activities
• Communications: Send order confirmations, product updates, security alerts, and promotional materials (with your consent)
• Legal Compliance: Comply with applicable laws, regulations, and legal processes
• Analytics: Understand customer behavior and preferences to improve product recommendations

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

4.1 Service Providers

• Payment Processors: To process credit card and other payment transactions securely
• Email Service Providers: To send transactional and marketing emails
• Cloud Hosting Providers: To store and manage our data securely
• Analytics Providers: To analyze website traffic and user behavior
• Antivirus Vendors: To fulfill product key orders and verify authenticity

4.2 Legal Requirements

We may disclose your information when required by law, court order, or governmental regulation, or when necessary to:

• Comply with legal obligations
• Protect our rights, privacy, safety, or property
• Prevent fraud or security threats
• Enforce our Terms & Conditions

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement industry-standard security measures to protect your personal information:

• Encryption: All data transmission is encrypted using SSL/TLS protocols
• Secure Storage: Personal data is stored on secure servers with restricted access
• Payment Security: We do not store complete credit card information; payments are processed through PCI-DSS compliant processors
• Access Controls: Limited employee access to personal information on a need-to-know basis
• Regular Audits: Periodic security assessments and vulnerability testing
• Data Breach Response: Immediate notification protocols in case of any security incident

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Specifically:

• Account Information: Retained while your account is active and for 3 years after account deletion
• Transaction Records: Retained for 7 years for tax and accounting purposes
• Email Breach Scan Data: Scan results retained for 90 days unless you request deletion
• Marketing Communications: Retained until you unsubscribe

7. Your Rights and Choices

You have the following rights regarding your personal information:

7.1 Access and Correction

You can access and update your account information by logging into your account or contacting us.

7.2 Data Deletion

You can request deletion of your personal data by contacting us at support@surakshahub.com. Note that we may retain certain information as required by law.

7.3 Marketing Communications

You can opt out of marketing emails by clicking the "unsubscribe" link in our emails or adjusting your account preferences.

7.4 Cookie Management

You can manage cookie preferences through your browser settings. See our Cookie Policy for details.

7.5 Data Portability

You can request a copy of your data in a structured, commonly used format.

7.6 Complaint Rights

You have the right to lodge a complaint with your local data protection authority if you believe we have violated your privacy rights.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will delete it.

9. International Data Transfers

Your information may be transferred to and processed in countries outside of India. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting a notice on our website or sending an email. The "Last Updated" date at the top indicates when the policy was last revised.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

13. Consent

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.