Anti-Spam Policy

1. Introduction

SurakshaHub (operated by Qoptervzn Infocom Pvt Ltd) is committed to maintaining the highest standards of email communication and preventing spam. This Anti-Spam Policy explains our email practices, how we handle marketing communications, and what you can do if you receive unwanted emails from us.

This policy is designed to comply with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, the Digital Personal Data Protection Act, 2023, and international anti-spam best practices including CAN-SPAM Act guidelines.

We believe in permission-based email marketing and respect your right to control the communications you receive from us.

2. Types of Emails We Send

We send the following types of emails to our users:

2.1 Transactional Emails (Non-Marketing)

These emails are essential for the operation of our services and are sent automatically in response to your actions:

• Order Confirmations: Confirmation of your purchase and order details
• Product Delivery Emails: Delivery of your antivirus product key and activation instructions
• Invoice/Receipt Emails: Tax invoices and payment receipts for your purchases
• Account Notifications: Account creation confirmation, password reset emails, security alerts
• Support Responses: Replies to your customer support inquiries
• Security Alerts: Important security notifications about your account
• Policy Updates: Notifications about significant changes to our terms or policies

Transactional emails are sent as part of our service and cannot be opted out of while you maintain an active account. These emails are necessary for the functioning of your account and our services.

2.2 Marketing Emails (Opt-In Required)

These emails are sent only with your explicit consent and can be opted out of at any time:

• Newsletter: Periodic newsletters with cybersecurity tips, product updates, and industry news
• Promotional Emails: Special offers, discounts, and promotional campaigns
• Product Recommendations: Personalized product suggestions based on your purchase history
• Seasonal Offers: Holiday and seasonal promotions
• Blog Updates: Notifications about new blog posts and articles
• Security Advisories: Alerts about new cybersecurity threats and recommended products

Marketing emails are sent only to users who have explicitly opted in to receive them. You can opt out at any time by clicking the "unsubscribe" link in any marketing email or by contacting us at support@surakshahub.com.

3. Our Email Practices

We follow these email practices to ensure responsible communication:

• Permission-Based: We only send marketing emails to users who have explicitly opted in
• Clear Identification: All emails clearly identify SurakshaHub (Qoptervzn Infocom Pvt Ltd) as the sender
• Accurate Subject Lines: Email subject lines accurately reflect the content of the email
• Unsubscribe Option: Every marketing email includes a clear and functional unsubscribe link
• Physical Address: All marketing emails include our physical business address as required by law
• Opt-Out Processing: Unsubscribe requests are processed within 24-48 hours
• No Purchased Lists: We do not purchase, rent, or borrow email lists from third parties
• No Sharing: We do not sell or share your email address with third parties for their marketing purposes
• Data Security: Email addresses are stored securely and protected against unauthorized access

4. How We Collect Email Addresses

We collect email addresses only through legitimate means:

• Account Registration: When you create an account on SurakshaHub
• Purchase: When you make a purchase and provide your email for order delivery
• Newsletter Subscription: When you voluntarily subscribe to our newsletter through our website
• Contact Forms: When you contact us through our website contact forms
• Explicit Opt-In: When you explicitly opt in to receive marketing communications during checkout or account creation

We do not collect email addresses through scraping, harvesting, or other automated means. We do not use purchased or rented email lists.

5. Your Email Preferences and Rights

5.1 Managing Your Preferences

You can manage your email preferences in the following ways:

• Unsubscribe Link: Click the "unsubscribe" link at the bottom of any marketing email to opt out of that type of communication
• Account Settings: Log in to your SurakshaHub account and update your email preferences in the account settings
• Contact Us: Email support@surakshahub.com with your request to unsubscribe from specific or all marketing communications
• Phone: Call us at +91 7276685549 during business hours to update your preferences

5.2 Opt-Out Options

You can opt out of:

• All marketing and promotional emails
• Newsletter emails
• Product recommendation emails
• Blog update notifications
• Seasonal and promotional offers

Please note that opting out of marketing emails will not affect transactional emails related to your orders, account, or security.

5.3 Processing Time

Unsubscribe requests are processed within 24-48 hours. You may receive emails that were already in the queue before your opt-out request was processed. If you continue to receive marketing emails after 48 hours of unsubscribing, please contact us at support@surakshahub.com.

6. Prohibited Email Practices

We strictly prohibit the following practices:

• Spam: Sending unsolicited bulk emails to users who have not opted in
• Purchased Lists: Using purchased, rented, or borrowed email lists for marketing
• Email Harvesting: Collecting email addresses through automated scraping or harvesting
• Deceptive Headers: Using misleading sender names, "From" addresses, or subject lines
• Hidden Content: Sending emails with hidden or deceptive content
• Ignoring Opt-Outs: Continuing to send marketing emails after a user has unsubscribed
• Third-Party Spam: Sharing email addresses with third parties for their marketing purposes
• Spoofing: Impersonating other senders or domains
• Phishing: Sending emails that attempt to trick users into revealing sensitive information
• Malware Distribution: Sending emails containing viruses, malware, or malicious links

7. Email Security

We implement the following email security measures:

• SPF (Sender Policy Framework): We use SPF records to prevent email spoofing
• DKIM (DomainKeys Identified Mail): We use DKIM to verify the authenticity of our emails
• DMARC (Domain-based Message Authentication, Reporting & Conformance): We implement DMARC to protect against email impersonation
• Encryption: Sensitive email communications are encrypted where supported
• Secure Email Infrastructure: We use reputable email service providers with strong security practices

If you receive an email that appears to be from SurakshaHub but looks suspicious (asking for passwords, personal information, or containing unusual links), do not click any links. Forward the email to support@surakshahub.com for investigation.

8. Reporting Spam

If you believe you have received spam that appears to be from SurakshaHub, or if you have any concerns about our email practices, please report it to us:

When reporting spam, please include the full email headers if possible. Email headers contain information that helps us investigate the source of the email.

9. Consequences of Spamming

Users who use SurakshaHub's platform or services to send spam or unsolicited communications will face the following consequences:

• Immediate Account Suspension: The user's account will be suspended immediately
• Investigation: We will investigate the extent of the spam activity
• Account Termination: Repeat offenders or severe violations will result in permanent account termination
• Legal Action: We reserve the right to take legal action against spammers under applicable Indian law
• Reporting to Authorities: We may report spam activities to relevant Indian authorities, including the Cyber Crime Cell

10. Compliance with Indian Law

Our email practices comply with the following Indian laws and regulations:

• Information Technology Act, 2000: Compliance with provisions related to electronic communications and cyber offences
• Information Technology (Reasonable Security Practices) Rules, 2011: Compliance with data protection requirements for email addresses
• Digital Personal Data Protection Act, 2023: Compliance with consent requirements for processing email addresses and sending marketing communications
• TRAI Regulations: Compliance with Telecom Regulatory Authority of India guidelines on unsolicited commercial communications
• National Do Not Call (NDNC) Registry: We respect the NDNC registry and do not send marketing communications to numbers registered on the DND list

11. Third-Party Email Services

We use reputable third-party email service providers to send our emails. These providers:

• Have their own anti-spam policies and security measures
• Comply with international email standards and best practices
• Provide mechanisms for unsubscribe processing
• Maintain high deliverability rates and sender reputation
• Implement security measures to prevent unauthorized access to email data

We carefully select our email service providers to ensure they meet our standards for security, reliability, and compliance.

12. Changes to This Policy

We reserve the right to modify this Anti-Spam Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically. Your continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Information

For questions about this Anti-Spam Policy, to report spam, or to update your email preferences, please contact us: